British Airways has worked its magic with a whirlwind 24-hour adventure in Hong Kong for deserving customer, and Skype aunt, Sarah Macfarlane.
London-based Sarah wrote to the airline to ask for help to fulfil her wish to see her nephew, Brodie, in his big break into showbiz: a starring role in Priscilla, Queen of the Desert… 6,000 miles away in Hong Kong. Sarah’s nephews and niece have lived in Hong Kong all their lives, so Sarah has missed out on many school plays, football matches and milestone family moments. Sarah vowed that she would get to Hong Kong to watch Priscilla but, with work piling up, she explained she only had a single day to get there and back.
Despite having no previous acting experience, nine year old Brodie has been cast in the role of Benji in the Tony Award-winning musical. British Airways stepped in to help this ‘aunt on a mission’, with a few surprises thrown in along the way.
Met by fabulous costume characters from the show at Heathrow Terminal 5 and Hong Kong airport, Sarah took to the skies in an A380 to surprise Brodie in a trail of glitter and feather boas, and armed with her very own bespoke High Life inflight magazine with Brodie as the cover star.
After watching Brodie shine on stage, Sarah gave him the surprise of his life in his dressing room and declared that their reunion hug was “worth travelling all the way around the world for”. The pair were then surprised with a helicopter trip over Hong Kong to make the most of their family time before Sarah had to head back to the airport.
Sarah said “When I wrote to British Airways explaining that I only had a 24 hour window to be in Hong Kong and watch Brodie in his first musical, I never dreamt they would help make my wish come true in such an unforgettable way! From the Priscilla characters who met me at the airport, to getting me to the show and then surprising us with a family helicopter ride, British Airways has created a family memory that we will never forget”
Carolina Martinoli, British Airways’ director of brand & customer experience, said: “When Sarah approached us asking for help in getting her to Hong Kong to watch Brodie in Priscilla, we jumped at the chance to re-unite the family in this very special moment. Our pilots, cabin crew and team worked together to make this showbiz reunion a special memory for the whole family.”
British Airways is asking customers who have booked a trip with them to email their stories in, in the hope of making their trip a little bit more magical.
Customers can visit the BA Magic page (https://www.britishairways.com/en-gb/destinations/where-in-the-world/bamagic) to watch Sarah’s video and share their own story.
October 13, 2017
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